We only replace or refund items if they are defective or damaged.

If your item arrived faulty, damaged or is incorrect please contact us via our contact us page as soon as possible.

Refunds will only be provided in the unlikely event that an item is not in its intended original condition, is damaged or faulty as confirmed by our returns team.

Our policy complies with Australian Consumer Law.

Store credit will be given for change of mind returns.

All full price orders that have been approved as a return are eligible for return for a store credit. Store credit is available for 3 years from date of issue. 

Store credits and gift cards are not refundable and cannot be transferred to cash or refund. 

Shipping and return costs are non-refundable for change-of-mind returns, including incorrect size or colour orders.

We are unable to facilitate exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order following the above policy.

You are responsible for return shipping costs.

For high-value returns (over $75), consider using a trackable shipping service or purchasing insurance.

Proper care and handling of your jewellery can help it maintain its beauty and sparkle for years to come. When you have purchased a piece of jewellery, it is important to take proper care to ensure it lasts.

All Jaz Hand made pieces come with a 6 month warranty against manufacturing faults and defects. This does not include oxidisation of pieces.

If your jewellery is damaged due to a manufacturing fault, we will gladly offer you an exchange or full refund however, all pieces must be returned in original packaging and all jewellery tags must be attached.

Please read the materials & care page on our website. Natural oxidisation may occur over time or if you have not adhered to our jewellery care guide. A refund will not be issued in this circumstance. If your jewellery is damaged ie. issues with the chains, clasps ect, we will endeavour to do our best to repair the jewellery to be sent back to you.

All pieces returned under warranty will be assessed to determine the cause of the fault and it may take up to 4-6 weeks for a replacement to be shipped out.

Proper care and handling of your jewellery can help it maintain its beauty and sparkle for years to come.  Its important to take proper care to ensure it lasts.

9K/14K SOLID GOLD

When properly cared for, our solid gold pieces can last forever. With its beautiful, subtle hue, solid gold will not oxidise or discolour, so you can wear your jewellery every day, everywhere.

 What to know about wearing gold jewellery

• 14k gold jewelry is more durable than 18k gold, which is softer and susceptible to scratching and bending. 
• To keep your 14k gold jewelry looking its best, be mindful of how you wear it. Any physically challenging activity could impact your jewelry. 

How to store gold jewellery

• When not being worn, store your jewellery in a safe, dry place to protect it from the elements of daily exposure. 

How to clean gold jewellery

• While 14k gold is made to last a lifetime, it does require gentle care and occasional polishing. 
• To maintain the shine of your jewellery, gently clean it with a soft-bristled brush or cloth using warm water and detergent-free soap.
• Don’t use abrasive cleaners. 
• Ultrasonic cleaners are safe to use on 14k gold jewellery.  

925 STERLING SILVER 

 925 Sterling Silver is a lightweight metal made of 92.5% pure silver. It’s highly durable and designed for everyday wear. What to know about wearing sterling silver jewellery:

• Proactive maintenance is the best way to prolong the lifespan of sterling silver. 
• Clean by wiping with a soft, damp cloth. To remove tarnish, buff gently with our Jaz Hand Made Jewellery Cloth
• Ultrasonic cleaners are safe to use on silver jewellery. 
• Store in a safe, dry place.

GOLD VERMEIL 

Not to be confused with regular gold plating, our vermeil (pronounced ver-may) is a thick layer (2.5 microns) of 18k solid gold on sterling silver. It lasts longer and provides the look and feel of gold jewellery at a fraction of the price. All of our 18k gold vermeil pieces are stamped with “925”.

What to know about wearing gold vermeil jewellery

• Vermeil will naturally tarnish over time, especially when exposed to environmental factors like air pollution, moisture, and items that contain sulfur. 
• It is easy to restore the shine of gold vermeil jewellery. 

How to store gold vermeil jewellery

• Store in a safe, dry place—such as an anti-tarnish pouch or case.

How to clean gold vermeil jewellery

• Proactive maintenance is key. To keep tarnish from setting in, be sure to clean your pieces regularly by wiping them with a soft, damp cloth. 
• To remove tarnish, buff gently with our Jaz Hand Made Jewellery Cloth
• Worth noting: polishing cloths can be abrasive so apply gentle pressure and don’t over polish.  

STAINLESS STEEL 

Stainless steel is one of the most affordable type of metals used in crafting jewellery -Unlike other softer materials, it can withstand most daily activities without sustaining corrosion and scratches. Plus, it doesn't tarnish so it looks good even with minimal maintenance! Our gold-plated stainless steel jewellery is made by electroplating 18k gold onto durable stainless steel. 

What to know about wearing gold plated jewellery

• If irritation occurs due to an allergic reaction, try applying a thin coat of clear nail polish over your jewellery. The nail polish will act as a barrier between your skin and the jewellery. 

How to clean gold plated jewellery

• We recommend to gently use a jewellery cloth to clean your pieces. Do not use harsh chemicals or cleaners that aren't specifically made for gold-plated jewellery.

How to store gold vermeil jewellery

• Store in a safe, dry place.

FRESHWATER PEARLS

Our freshwater pearls are carefully selected from oysters and freshwater mussels.

What to know about wearing pearl jewellery

• Pearls can be sensitive to environmental factors, please treat them with love.
• Maintain the brilliance and luster of pearls by wearing them often as that helps to prevent drying. 

How to store pearl jewellery

• When not being worn, store pearls in a safe place. 
• Pearls can crack when stored in a condition that’s too dry. 

How to clean pearl jewellery

• Do not use abrasive cleaners or polishing cloths. 
• Do not use steam or ultrasonic cleaners.